How do I fix Mail freezing after iOS 18.5 update on iPhone 13 Pro Max?

I'm having the same issue and finding no answers at all. This just started today, 4 June 2025. Everything was working fine until this morning. I've had to restart my phone three times just to look at email. Highly frustrating.

Would love someone at Apple to take note of this issue and fix it.

This is also happening on my iPhone 15

Exactly the same issue- and only started when I did the 18.5 update!!! With so many people saying the same thing you would think that @apple would sort this urgently!

Same issue with iPhone 13 Pro. Have to turn off and on too. Apple????? Answers????

Same here. Only started happening on my iPhone 13 Pro Max after the 18.5 update. The app will freeze, become totally unresponsive. When I force quit and open it again, it’s totally blank.

I have to restart the phone to get it working again, but eventually it locks up again.

Please, someone from Apple … reach out and let’s get this fixed!

Chiming in with my vote.

iPhone 13mini.

Mail app just started freezing June 4.

Killing the app doesn’t work.

A full restart is the only solution but it’s temporary.

I have an iPhone SE 2020 and I just started having this issue yesterday. I assume it's related to the recent iOS update to 18.5. No active VPN settings on my phone, so I don't believe it's related to that.

Same issue here, started the same time. The only thing that works to get mail working again (that I've found so far) is to shut down and turn my phone back on. But this happens at least two or three times a day so very annoying to have to keep shutting down. I'm on iPhone 12.

Was having same issue. Spoke with support and they advised to do a force restart of device. For my iPhone 13 Pro that’s a quick press volume up, then quick press volume down, then hold power off until Apple logo appears then let go. After restart mail work g fine - been 4 hours. Hope works for you guys too 😀

Same issue iPhone 15 (iOS 18.5)

turned off Nord VPN, deleted the VPN configuration in setting > vpn and device management > restarted

so far so good

I’m having the same issue on a 12 Pro Max after updating to 18.5

mail app doesn’t load at all, but if I minimize the window, sometime will show the last email I read, but with no ability to scroll advance the screen, go to inbox, or click on any links.

I am having the same issue it started on June 4 2025 and happened again this morning. Keep having to restart my phone. This is very frustrating and I hope Apple take care of this issue soon.

I spoke to an Apple Support tech via the support app on my iPad and through iMessage and brought the issue to their attention (by linking this forum post). I told them that by the looks of this forum it clearly is an iOS 18.5 issue that EVERYONE is experiencing. Hopefully this tech is able to forward it up the chain and it is taken seriously.

I’m also experiencing the mail app freeze on my iPhone 14 Pro Max. Mine specifically freezes when I tap on my Gmail folder, none of the others. I have 3 accounts linked - my iCloud which is a bundle consisting of of my .iCloud account and a few personal domains, Gmail, and an old Yahoo account. I’ll be checking mail or refreshing my mail to see if any new emails have come in and as soon as I tap on the Gmail folder to view the emails in it, it highlights the Gmail bar as I tap it, but nothing happens. Then the whole app is frozen and I have to reboot the phone.

My VPN is not even on!