How can I fix my iPad's Touch ID reset issue?

All recent models of iPad support TouchID or FaceID - but not both. FaceID is a feature of iPad Pro models; other models of iPad and iPad Air all feature TouchID.

As for your difficulties with TouchID, start here:

• Use Touch ID on iPhone and iPad - Apple Support
•  If Touch ID isn't working on your iPhone or iPad - Apple Support

Some users just have difficulty using TouchID. The causes for of TouchID being unreliable for some users - and not others - are many. Whilst not an exhaustive list, possibilities include:

• Very high humidity (“sweaty” fingers)
• Very low humidity (excessively dry skin)
• Poor fingerprint ridge-detail (excessive hand washing - or exposure to abrasive material, damaging fingerprint detail)
• Physical injury (cuts or splits to the fingertip)

If you have naturally dry skin, try using a “light” (non greasy) and easily absorbed skin moisturiser.

You’ll have to ask Apple. No one here had anything to do with it.