Hi everyone! thanks all again for all your help. Just wanted to give you an update as you were so kind to give your time to help me.
We took my iMac into the Genius Bar yesterday, they did a diagnostic test on the hardware of my Mac, all was ok so they felt happy about wiping the drive and reinstalling the next running system up, which I think is high Sierra.
They thought it had 2 versions of Mac OS installed on it taking up all the space and making it look weird.
We went to pick it up, they had it all packed up and ready to take home.
Because I've been having such trouble we got it out of it's box and turned it on. I was unable to sign in after inserting my iCloud username and password, they did something on their system that enabled me to take the step of agreeing to the user agreement.
We quickly realised they had installed 'Catalina', which is a step back from Big Sur which I had gone in with. Basically he said they had made mistake and would take that off and install 'Big Sur', which they did while we watched it load on, took about half an hour. Anyway It seems ok, just a few teething problems but 100% better than it was, quite a relief! thanks again! Best wishes,
Denise.