How long does it take to receive refund for a failed transaction on Apple Account?
A couple of days ago, I tried to send $3500 to my bank account to pay my rent. When I tried to send it, it was declined by Apple. Figuring it may be too large, I just sent $2000 for my rent. When I attempted to do so, the spinning animation spun longer than usual then chimed. Signaling it went through. Within moments, I get a text from my bank stating the transaction was declined. I checked my bank account immediately and the funds weren’t there. When I checked my Apple wallet, the funds were removed. I called my bank and they informed me that the fraud department declined the transfer. The phone representative also informed me that they were a former Apple user and this was an issue he was familiar with. The representative instructed me to google this issue and to call apple support immediately. They explained that this is a known issue. I have since contacted apple support and filled a claim with Apple Pay. I was told this can take up to 45 days. This is ridiculous!! I have supplied them with screenshots showing the transaction was denied and then sent them the text message where my bank declined the transaction. The phone representative also couldn’t show any proof of where any other transactions took place after that moment to suggest the funds were spent. I went a step further and provided a screenshot of my bank account activity. The representative agreed that the funds weren’t received.
So my question now is, how can I expedite this matter? I can’t pull another $2000 to pay my rent. How long is the average wait time? Should I contact the FTC? What other steps can I take? Are there others out there going through this currently? Because I see posts going back 2 years.
[Re-Titled by Moderator]
iPhone 16 Pro Max, iOS 18
